Account Executive (English Fluent)
Job description
Job Description:
PCA is looking for a Account Executive in HCMC Office. You will play a vital role in managing our client relationships, ensuring their satisfaction, and facilitating smooth communication between clients and internal departments.
Responsibilities:
• Monitor personal and group email accounts daily to stay updated on client communication.
• Receive and address customer complaints and problems promptly then forward them to relevant departments.
• Handle customer inquiries and requests via emails, phone calls, and WhatsApp messages.
• Draft and send emails to clients in adherence to guidelines provided by superiors.
• Review and provide feedback on emails drafted by other members of the Operations team.
• Assist in preparing bank documents required for opening company bank accounts for clients.
• Provide guidance to clients regarding capital contribution for their companies and ensure follow-up on related matters.
• Coordinate the delivery and receipt of working documents to and from clients as necessary.
• Prepare and deliver legal documents pertaining to clients' companies.
• Offer support to clients on various bank-related issues such as internet banking login problems and preparing necessary documents for international payments.
• Proactively engage with customers on annual holidays to send gifts and maintain positive relationships.
• Collaborate with other departments to assist in tasks as needed.
• Perform other tasks assigned by superiors.
Job requirements
Bachelor's degree in law, economic law or related field.
● Have at least 1-3 years of experience in customer service or account management
● Fluent in English (both written and spoken) with professional email writing skills.
● Age from 22 to 26
● Proficient in Microsoft Office (Word; Excel;....
● Excellent communication and organizational skills
● Attention to detail and accuracy in handling documents.
● Self-starters are highly motivated with the ability to multitask and complete tasks within time
and deadlines.
Benefits:
● Competitive salary, monthly bonus negotiated according to skills and experience
● Professional, dynamic, modern workplace
● Customers are almost all foreigners who come from diverse cultures.
● Annual salary review based on individual's and team’s performance
● Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Working time:
● Monday to Friday: 8AM – 5:30PM
● Lunch break 12:00 – 1:30PM
Working location: 124 Điện Biên Phủ, Phường Đakao, quận 1
Preferred language for CV in English
What We Can Offer
Bonus
Paid Leave
Others
Customers are almost all foreigners who come from diverse cultures.
Daily fruit snack benefit, providing employees with a bowl of fresh fruit every afternoon
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
01/10/2024
Experienced (non-manager)
Customer Service > Customer Service
Customer Service, Account Management, Communication, Customer Experiences
Finance
English
1
Not shown
Job Locations
124 Điện Biên Phủ, phường Đa Kao, Quận 1, Thành phố Hồ Chí Minh, Việt Nam
Tầng 2 tòa nhà VNO 124 Điện Biên Phủ, Phường Đa Kao, Quận 1, TP.HCM
(View map)Scam detection