(Jr.) Product Manager (Loyalty App)

We are looking for an Associate Product Manager (as Jr.Product Manager), who will be a key contributor to the design and enhancement of our merchant onboarding processes. Do strategic planning, product development, and collaboration with cross-functional teams to ensure a streamlined and efficient onboarding experience for our partners.

This role will report to Head, Product Development.

Responsibilities include:

- Develop and execute a comprehensive product development strategy for Core platform & Merchant Onboarding aligned with business objectives;

- Collaborate with cross-functional teams to understand requirements and incorporate feedback into the product roadmap;

- Oversee the end-to-end product development lifecycle, from ideation to deployment, ensuring the timely delivery of high-quality solutions;

- Collaborate with UX/UI designers, engineers, and QA teams to create intuitive and user-friendly merchant onboarding experiences;

- Stay abreast of industry trends and emerging technologies incorporating innovative solutions into the product development process;

- Provide technical guidance and support to the development team, resolving complex technical challenges;

- Utilize data analytics and user feedback to make informed decisions and drive continuous optimization of the merchant onboarding process;

- Monitor key performance indicators and implement improvements based on data insights;

- Work closely with key stakeholders to gather requirements, prioritize features, and communicate product updates;

- Build strong relationships with internal teams and external partners to ensure alignment on merchant onboarding goals.

You will have the following skills and experience:

- Bachelor’s degree or equivalent work experience.

- At least 5 years’ experience in Product Development.

- Must have experience in software development, product design, and customer experience.

- Familiar with and/or have a passion for technologies and able to identify technologies that can be applied to solve specific clients’ problems.

- Have empathy for a broad range of clients/users and able to translate clients/users’ needs into product requirements and specifications.

- Good understanding of clients’ business, able to advise them on integration solutions to meet both sides’ business requests.

- Excellent communication, negotiation, and presentation skills both in English and Vietnamese.